HAPPY NEW YEAR!
Payment issues & information
Sometimes card payments get declined, especially if you have a US issued card – this is due to the cross border transaction getting flagged by the issuer bank. If your payment is declined, your order status will be set to ‘failed’ and you will get a notification – please get back to us via email and we will gladly assist you to proceed!
IMPORTANT INFORMATION ABOUT THE PAYMENT GATEWAY STATUS:
Visa/Mastercard debit and credit cards are accepted again. Please be aware that your total is charged in pounds sterling equivalent at the daily exchange rate so you might see a few cents of difference on your statement. (we are talking cents, not dollars).
Now we are processing cards with a third party processor, but in most cases you have to confirm the transaction at a secure link out of our domain, this is for your own security and also to further reduce fraud.
We do still accept bank wire, (via IBAN in Europe, or electronic-ACH in the USA or Zelle) and Bitcoin of course. As always, returning customers whose trust we have already gained, can pay with Western Union or Moneygram.
IMPORTANT information to all of our US partners regarding tracking: since late 2015, it came to our understanding that this is due to tightened security measures that can relate to the Paris attacks. USPS tracking system for the shipments also don’t work, as the US stopped sharing information with the EU. Tracking numbers only work with the US tracking system in case of EMS express shipments, so we recommend choosing that option for orders of higher value.
Please be aware that shipping times are longer than before. This is beyond us, we cannot promise the formerly expected 8 business days delivery until this issue is resolved. Thanks for understanding.
Should you have any problems with your order or if you are looking for a product that you don’t find, contact us at: email@example.com