About / payment info
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IMPORTANT information to all of our US partners: It came to our understanding that this is due to tightened security measures that can relate to the Paris attacks. USPS tracking system for the shipments also don’t work, as the US stopped sharing information with the EU. Please be aware that shipping times are longer than before, even EMS express took 2 weeks in several cases recently. This is beyond us, we cannot promise the formerly expected 8 business days delivery until this issue is resolved. Thanks for understanding.
This wesbite was created to fulfil your human body enhancement needs – whether it is about looks, athletic performance, cognitive performance or general well being. We bring you the latest achievements of biotechnology and scientific research, a special selection of products that are either hard to get, or we believe that they are under-advertised or underrated by the mainstream media.
Every product you see on our website has scientific literature behind it and we have carefully selected the products to distribute on our site, because we believe in their benefits. We have attached the relevant articles in our blog, so you can read them for yourself and make a decision – whether it could help you or not.
We provide support to our clients. Should you have any questions regarding the products or anything related, we will try our best to answer your questions. Live chat support available on the lower right corner. Email support available at firstname.lastname@example.org
NEW as of august, 2014: We offer online chat support! A specialist will assist you, whenever we can have someone available. It’s not a bot but a real person with knowledge about the products. Please be patient and if we are offline, leave a message and we will get back to you.
HOW TO PAY
– using Visa/Mastercard at checkout: your bank statement will show a charge from Positive Volume.
– Bank wire: USA ACH direct wire, international bank wire thru IBAN is possible. Choose this option and you will get our account info via email.
– Bitcoin: as of may 2014, we have added Bitcoin option at checkout, encrypted highly secure, technically ANONYMOUS digital currency. You can buy-sell Bitcoins using any method, including Paypal, check this site for local listings: https://localbitcoins.com/
– Western Union/Moneygram payments: choose this option if you feel comfortable sending us money with these services and we will send you the details.
– Paypal: this is our least preferred payment method, because we are constantly struggling with their stupid policies against any injectable product. If you feel that this is the only way you can pay your order, choose this option, and WAIT for our payment request to your Paypal account, the order number will be indicated.
Returns, refunds, cancellations:
Glassware items (ampoules) can break sometimes. We do our best to make the package look like an envelope and still pack it well, to not be too heavy, but still they can break, because postal service treats envelopes as envelopes, there is no such thing as “fragile envelope”. In case of several damage, we can refund or give store credit of the broken amps.
– returns: you are eligible for a refund without shipping cost if you return the items to us. Please always contact us first so that we can tell you where to ship the item back.
– cancellations: if your payment has been processed, but you still wish to cancel your order, we charge 3% restocking/chargeback fee (based on order total)
Our website has SSL certificate, type rapidSSL, 256 bit encryption, issued by Geotrust, Inc. Secured up to $10.000 against data mining fraud.
You can check the SSL certificate validity by clicking on the SSL logos on the left side or by clicking here.
Shipping: we ship from the European Union to worldwide destinations. We are using priority airmail envelopes in discrete packing and our delivery success rate is almost 100%. Shipping takes about 5-8 working days and IT COMES WITH TRACKING number. Update: we have added an option for EMS express delivery. This service takes 3-4 days, it can be tracked. Unfortunately it is not economic at $50 but it is still cheaper than Fedex, UPS, DHL that goes for around $100.
European buyers: you can opt for DPD courier service. It takes 2-4 days to most European countries and the fee is around $40-50.
Tracking: most shipments are shipped with registered airmail and they have a tracking number that we will send you upon shipment. In some cases we use courier service for shipments inside the European Union and if the order is too big for envelopes.
If you wish to check the status of your order, you need to enter the order number (without #) and the email address used in the fields below:
About “Back order”: when the product you ordered is missing from stock, it shows up as “back order” – this means that we have to order the product especially for you – or the stock is just out. Depending on the product, this will mean an extra of 4-8 days, so please calculate accordingly.
Please don’t order, if you love to harass customer service asking every day about your shipment. We ship everything to our best ability, it is not our fault that the US Postal service decided to stop exchanging tracking information with European postal services. Therefore, NOTHING detailed can be seen in tracking during intercontinental transit, only when it reaches destination country and gets registered.
If the status is “processing”, it means that your order has not been shipped yet, because some item is not in stock but we expect to ship it in a few days.
If the status is set to “Pending” or “On hold”, this means that you have submitted a payment that we have not received yet (ie. bank wire, Western Union, etc.) or there was a problem processing your payment.
The status “completed” means that your order was shipped, and we have added the tracking number and carrier company to your order details.
“Partially completed” means that we have shipped your order but some items were not included, because we expect to get them later than one week after your order was submitted, and we will ship the remaining items at our own cost later.
TERMS AND CONDITIONS
Use of Information
This website provides information that, while useful, must not be used as a substitute for the advice of your own advisor. Information available from this website is not intended to be used alone to diagnose any medical condition or disease. “Research” products on this website are sold for research purposes only. Superhumanstore.com reserves the right to correct any inaccuracies or typographical errors in the information posted on this website, and shall have no liability for such errors. Information may be changed or updated without notice and prices and availability of goods and services are subject to change without notice. The content is for informational purposes only and is not intended to provide specific advice for you, and should not be relied upon in that regard. You should not act or rely on the content without seeking the advice of a professional.
Should you have any problems during checkout when ordering, contact us for manual payment processing at email@example.com
This website is operated by an international network joint, in order the keep this project protected as good as possible. As Superhumangear becomes more and more popular among those who wish to choose an alternative way to take care of their own health/well being, this project and the whole concept will be attacked by those organizations, who are supposedly out there “to protect your health”, but in reality, they want you to use those “approved” synthetic drugs that bring them huge profits.
We don’t sell prescription medicine, psychotics, controlled substances, and this is NOT A ROGUE PHARMACY.
We help you to get alternatives for a better life that have valid publications available at www.pubmed.com. , but these products are probably not available in your country, because of the huge pharma lobby. This website is aimed at those who wish to keep their health in their own hands and at those who think that everyone deserves products for a better health without hassle.
FDA DISCLAIMER – FOR USA CUSTOMERS
Information, statements and products on this website have not been evaluated by the FDA and are not intended to diagnose, mitigate, treat, cure, or prevent any disease or health condition.
All scientific publications are taken from public databases like Pubmed.
Please regularly check the legal status of the product you are interested in.
should you have any questions regarding any product or its use – or even products you are interested in but you cannot find in the store but you might read about in our blog – don’t hesitate to drop us an email to firstname.lastname@example.org
Live chat support available at the website on the lower right corner.
US phone number: 949-667-0294